Don’t lose your mind – it’s just a game

Learn one main rule before you start using our services, gambling is just a way to enjoy the process, not a way to earn money. Stick to this rule and some other tips to prevent gambling addiction:

• Bet reasonable amounts of money. If you realize that the amount is too large, you should not make a bet, so that later you do not regret the possible loss;
• If you happen to lose a large amount of money, do not recklessly try to win it back as you will only lose more money;
• Set a time limit on gambling. For example, it could be 2 hours a day;
• Set a betting limit. As soon as the limit is reached, stop gambling;
• Take breaks more often and distract yourself with other activities, it could be your hobby, sports, or just a walk with friends. If everything is at a standstill, use the self-exclusion function, which you can read about in detail below;
• Play only with a clear head. Do not sit down for betting when you are sad, irritated, or under the influence of alcohol or drugs.

Getting help

Our company monitors every player and for most, gambling is not a problem, but there is still a certain percentage of users who experience a gambling addiction. 

If you feel that you are beginning to develop a gambling addiction, or have already developed one, contact the Gamble Alert organization for expert help. You can contact the organization in the following ways:

• Email. Send an email with your problem to the following email address – [email protected];
• Contact a member of the organization at the following number – +254722892966. 

Developing a gambling addiction is always preventable, this applies to yourself as well as your friends and family. Several signs can be used to determine if a person is suffering from a gambling addiction:

• Borrowing money from friends and relatives, sometimes such individuals even go as far as stealing;
• Spending beyond control. You are constantly snapping and making one bet after another;
• Deterioration of relations with friends and relatives. You start lying to them, including about gambling addiction;
• Loss of interest in things you used to be interested in. It could be your hobby or something else;
• You put gambling before work or school.

If you notice any of the above signs in yourself or your friends, you should take immediate action, for example, seek help. This can be either our company or a company specializing in gambling addiction. 

If you are concerned about anything, contact our staff at any time, they will help you to solve the problem individually and answer all your questions. To contact us you can use the following methods:

• Live chat working around the clock;
• Our email – [email protected].

If you wish to close your account and delete all data, please contact our staff, after which your case will be transferred to the appropriate department.

Protection of minors

The issue of gambling and minors is very important, as the latter can quickly develop gambling addiction since they do not understand what they are doing yet. That is why the access to Sportybet services is open only to persons who have reached the age of 18. 

In the course of registration, each user must check the box “I am 18 years old”. Later this fact will be checked during verification.

There are various ways to prevent minors from gambling:

• Do not disclose your account details to anyone under the age of 18;
• If you use a computer more than once, it is best to put a password on it;
• It is very important to have conversations with your children about how risky gambling is at a young age. In addition to parents, such discussions can be conducted by the local authorities.

Downloading a third-party filter that will block access to certain sites will be very helpful, here are some of them:

• Net Nanny;
• CYBERsitter;
• GamBlock.

Recognizing problems

Often users who have a gaming addiction are too late to recognize it, to stop the development of addiction at an early level there are several questions, with honest answers to which you will be able to understand whether you have an addiction:

• Do you run out of money in your gambling account very quickly, even if you have a large amount of money?;
• Have your relationships with your parents and friends deteriorated due to gambling?;
• Have you ever borrowed money from your parents or friends to place a bet?;
• Do you often lose your mind to win back lost money?.

Self-exclusion

Self-exclusion can be a good way out of the situation when you have a gambling addiction. Self-exclusion is a function thanks to which the user can get a temporary ban on betting. That is, for some time (pre-agreed with our staff) he will not be able to bet. At the same time, you can log in to your account, as well as withdraw the remaining funds. To self-exclude, please contact our staff with a request.

Family and friends

Our company believes that gaming addiction has a bad effect on both the player and his family and friends. Because in some way, the player’s relationships with these people deteriorate. In case you think that your friend or family member is beginning to develop a gambling addiction, there are several signs of such a problem, and in particular your friends or family members:

• Not controlling their spending and trying to recoup the amount of money they lose;
• Borrowing money from you;
• Neglect daily activities, in particular, your favorite hobbies, work, or studies;
• Are constantly in a state of irritation and take it out on you.

If you encounter any of these signs, we strongly recommend that you contact our support center.